Ensuring Excellence
Quality control is at the heart of our commercial cleaning service operations. Enabling operational excellence, it involves three main actions.
With this three-point methodology, we build long-lasting partnerships with our customers—relationships that are built on trust. Our customers know us by name, and they keep working with us and growing those relationships because they know we’re not satisfied when something just “looks clean.” From a Michelin restaurant’s kitchen, to an aerospace parts manufacturing facility, to your office’s lobby, Clean Method is there with our customers every step, swipe and sweep.
Our 7-Step Quality Control Process
Review Job Details
We collaborate with our Business Development Team to review the job details and understand all customer needs.
Align the Team
We match a customer’s specific facility needs with a janitorial team experienced in the type of cleaning required.
Pre-Start Walkthrough
An Operations Manager is assigned to each customer, and conducts a walkthrough alongside the janitorial team supervisor and the customer facility contact. During this meeting, we review the scope of work, address any specific needs, and finalize access arrangements.
Initial Inspection
After we’ve carried out our services, we validate that the work is being completed successfully. This involves an inspection shortly after the first service. Each Operations Manager is trained on our quality control standards and inspection processes.
Incorporate Customer Feedback
We actively encourage and incorporate customer feedback into our inspection processes and improvement plans. Using advanced communication systems, we can quickly relay important information to the relevant team members to ensure quick resolution to any issues.
Ongoing Inspections
Once our team is consistently meeting expectations, we adjust the inspection frequency depending on the needs of the particular location, always keeping team members up to date with any changes through our responsive communication systems.
Customer Satisfaction Surveys
A few times a year, we send surveys to capture customer satisfaction (CSAT) scores. This helps us focus on key performance indicators (KPIs) and drive continuous quality improvement in our service delivery. And crucial to maintaining customer satisfaction is communication among all pertinent team members through a defined process using advanced communication systems.
Driven by Our Values
Every control, process and standard that we put in place is conceived through the lens of our Five-Star Values.
Running the Playbook for Success
No good team gets anywhere without a great playbook—the guidelines for success. At Clean Method, we have codified our objectives and methodologies into a series of playbooks that help our management teams smoothly execute their jobs.
An example is our Customer Quality Assurance Meeting Playbook, which trains our managers on how to conduct an effective meeting with customers. It covers topics such as how to efficiently review our services and results alongside the customer, identify areas for improvement, and listen for valuable feedback.
The goal is always the same: look deeper, learn more, continuously improve. And in so doing, further our customers’ trust in us and in the job we do.
“Clean Method is hands down the best cleaning service we have ever used for our business. We highly recommend them to any individual or business looking for a reliable, professional cleaning service provider.”
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