In any business, you’re bound to need to outsource certain services. This may include commercial cleaning or janitorial services as well as things like electrical, plumbing and other maintenance tasks. With a variety of service providers coming in and out of your business, it can be tough to know who all will enter your space on a given day. How can you be sure your business is always in the best hands?
- Insurance Most service providers, including janitorial services and commercial cleaners, say they have more than enough insurance. However, if you don’t see proof, do you really know for sure? You have the right to request copies of insurance paperwork including worker’s compensation documents. In fact, for larger jobs, you can ask to be included as a certificate holder for even better protection. The truth is, bonding is not enough for service providers working in commercial spaces. You need to be sure that your custodians and more carry liability coverage and worker’s compensation. Ask for proof so you know for sure that you’re covered.
- References A great way to be sure that the service provider you’ve chosen will meet your needs is to research what other customers have to say about their experiences working with them. A great way to start is to check online reviews on sites like Google and the Better Business Bureau. Another good place to check is the businesses websites; many highlight customers or customer feedback there. While on those business websites, also take a look to see if those businesses are members of any other organizations like their local chamber of commerce or an industry-specific organization like the National Safety Council. Keep in mind that an occasional bad review happens to most businesses – and can simply be a matter of miscommunication. However, a plethora of overwhelmingly negative reviews is proof that you may not be working with the most appropriate service provider for the job.
Once you’ve begun discussions with a couple potential commercial cleaning service providers, it makes sense to ask for references from customers that are comparable to the scope of work you’ll be having done. This can give you direct contact with people using the exact services you are, and will provide you with first-hand insights into their experience working with this service provider.
Protecting your business means properly vetting the service providers you use. This means being sure that they are properly protected themselves and that other customers have had positive experiences with them.